FAQs

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

7.How long does shipping take & how can I track my package?

The delivery time is divided in two parts

Processing:

It takes 3 to 5 days for processing and packing.

Shipping:

For USA, UK, AUS, CANADA, it takes 10 to 12 days once item leave our warehouse to reach at destination it may takes longer some times. Generally it takes 15 to 18 days in total.

For other countries it takes 15 to 25 days.

Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

8.Can I Cancel my order once its placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

9.How much is the shipping fee?

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

10.Do you have free shipping?

YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. Also, we will have items for FREE and all you need to pay is the shipping. Check out our announcement on our homepage or on our social media outlets.

11.Do you have a return policy?

Please refer to the Return Policy page for our return policy and for other concerns.

12. What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at Info@stylesmax.com.